I can live with hold music even for an hour because I can keep it in the background.

The absolute WORST is when they play some music for 30 seconds, then the music stops, cutting to some voice recording peddling some bullshit like "try out [Product]!" or "Use our new mobile app!". I can't focus on anything else with it in the background because I think each time it cuts the CSR might have picked up the line.

Out of date tbh - It's never a labyrinthine phone tree anymore, it's a "natural speech" based menu that can never help with more than the most basic inquiries like "how much is my bill?" and still stubbornly refuses to put you in the queue for a real person.

My personal pet peeve is when they play an ad before giving you the menu options.

First, wait thirty seconds for them to tell me how great their mobile app is. Then listen to the options, pick one, find out I picked the wrong one, and have to go back up one level. Now I have to listen to the ad again before I can hear the options.

I don't care how proud you are of your app, I wouldn't be calling you if I could solve my problem with it.

FedEx has one of the worst phone support systems. It goes out of its way to tell you you're an idiot for wanting to speak to a human being because you can't possibly need any more information than what it has already told you. Then it proceeds to just hang up on you.

Image Transcription:

A four-panel comic called Inky Rickshaw by Ricky Hawkins (inkyrickshaw.com @inkyrickshaw). The first panel shows a man in a blue shirt, yellow tie and glasses, holding a mug with the text BOSS MUG on it. He's talking to a woman seated at a desk with her back turned to the desk, wearing a white shirt and black skirt and looking up over her shoulder from her phone which she's holding in her hand. On the desk is a blue desk phone, which is ringing. The man is saying "What's that noise?", to which the woman is replying "It's the customer service line." The second panel shows a close-up on the man, behind which is a purple background with a flowchart on it. The flowchart starts with a rectangle which splits into two options resulting in circle or triangle. The circle also has two options which both results in rectangles. The left rectangle has three options, the left of which results in a skull, the bottom option splits into two results, one of which is the triangle on the second tier, and the other is a question mark, and the top option results in the initial rectangle. The second rectangle from the circle has two options, the bottom results in a circle and the top results in another rectangle. The circle has two options, one results in a triangle but the other's result is outside the panel, the triangle's only option's result is also outside the panel. The rectangle has only one option that also results in the triangle on the second tier. The man is saying "Are you saying someone actually navigated our labyrinthine phone tree..." The third panel also shows the close-up of the man, only this time he is leaning back slightly and has one eyebrow raised in consternation. On the green background behind him is a confusing line of sheet music that appears to be in an inconsistent meter. The man is saying "...and still hasn't hung up after a full hour of mind-melting hold music?" The woman is replying from off-screen "Yeah..." The final panel shows the man and woman once again, the man's hands are raised with his palms up in a pleading motion and his face shows shock as he says "WHAT'S WRONG WITH THEM?!" The woman has now turned her chair around to face the desk and still-ringing phone, fear on her face as she replies "I don't know, but I'm scared."

[I am a human, if I’ve made a mistake please let me know. Please consider providing alt-text for ease of use. Thank you. 💜]

sounds like they messed with Louis Rossman

Your call is very important to us.

Systems like this are why I really appreciate the "Hold for me" feature on my phone. You just have to be quick when an actual human picks up, or they'll put you back on hold.

They just didn't try hard enough. I tried calling my energy provider. You have to call more than 5 times, to even get to the robot call system. Other times they line is just dead. Then you have to listen to adverts over adverts and at the end the line just goes dead again. Trying the same number with with landline or mobile also gives differrent results, I once or twice got to the point where I it might have ringed some phone. but after a couple of rings, the line just goes dead again.

I remember there was a post where someone said if you yell a bunch of profanity into the phone then you skip the wait. Never tried it yet but if someone wants to give it a try let me know if it works out.

https://papercookies.itch.io/coldline You also can conquer the Labyrinthine

They put it on speaker and did other stuff while waiting.

As someone with a hearing impairment, robot phone menus are the absolute worst. Sometimes I just can't understand what the options are and unlike a human, robots can't rephrase or enunciate differently. I will literally go out of my way to not do business with some companies based solely on whether or not I can do everything online.

Hello…it is AutoGPT calling on your behalf.

sound on

Really good lmao

@Moc
Shibboleet

I once waited on hold for Microsoft support for 6.5 hours.

Fun fact: After hour 3 they stop playing music.