Fuck outta here.
Nah, he's right. You have a phone. It has a camera. Video the place before you move your shit in, preferably with their manager in the video even (when they show you the unit, or start the video when they hand you keys). When they claim that shit on move out show them the footage. If they bullshit you still. Small claims is like 30-50$ in most places.
This is an easy premise. I still have the move-in and move-out pictures from previous apartments that I lived in from over a decade ago.
Forget for a second that your original premise is basically completely wrong... You realize how fucking massive the USA is right? Based on the smugness I have to assume you're European. The USA is effectively the same size as your whole continent. The country is the size of your continent. Let that sink in. And unlike the Continent of Europe... Much of the middle of the continent has no notable landmarks on many maps.
Most people can absolutely give you the general area they live if you put a map of the USA in front of them. They may be off by a bit, but that's simply a function of how massive the scale of the map is you put in front of them.