this post was submitted on 18 Nov 2023
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T-Mobile sued after employee stole nude images from customer phone during trade-in::T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer's phone.

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[–] kgbbot@lemmy.ca 134 points 11 months ago (6 children)

The employee was and is a scum bag human, but what dumbass trades a phone with nudes on it‽ I wouldn't even get a phone serviced with nudes.

[–] pete_the_cat@lemmy.world 48 points 11 months ago (1 children)

People forget, my ex sold her laptop on eBay, but forgot to wipe it and it had a bunch of nudes she had sent me over the years on it. After she realized what she did she told him to wipe the computer because she forgot to 🤦‍♂️ this was like a decade ago before BitLocker/encryption was standard on most laptops. The dude definitely saw her naked.

[–] Maalus@lemmy.world 23 points 11 months ago

I had a friend leave her laptop with me for some maintenance. I think it was probably a reformat or something? I return her laptop, and she asks "have you seen my photos in folder X on the desktop?". I responded "no, why would I". She went "oh, such a shame" and made a "cartoonish" pouty face. From the conversation that followed, they were "raunchy".

Like, bruh, I won't be looking into your data. Want me to see something, send it to me straight, don't expect me to snoop around lol

[–] June@lemm.ee 22 points 11 months ago (2 children)

I worked for sprint in a retail store for 3 years, and the number of people that handed me their phones with their own nudes as the backgrounds was shocking.

[–] Blackmist@feddit.uk 2 points 11 months ago

One of our customers sent their server back to us for repair, and we were greeted with a desktop background of the grottiest fanny any of us have ever seen.

[–] xkforce@lemmy.world 18 points 11 months ago (4 children)

So what do you do if you literally cant wipe the phone I.e broken screen? Just never have anything there to begin with?

[–] d3Xt3r@lemmy.nz 5 points 11 months ago (1 children)

Phones these days are encrypted. If you ever set up a pin/password to unlock your phone, that means it's encrypted. Just make sure your phone is powered off or restarted (or battery drained, if the off button isn't working), before you drop it off at the repair shop.

No one can access your files in this state - not even the manufacturer (unless there's backdoor, but that's a different topic - but even then, there are many "secure folder" type apps you could use to encrypt sensitive data).

[–] diffcalculus@lemmy.world 4 points 11 months ago (1 children)

If it's just a broken screen, Google your way in learning how to repair it yourself.

Or, find a shop that will repair it in front of you the whole time. Pay extra if need be

Or, if the material is too sensitive and the above options aren't viable:

  1. accept the loss and destroy the phone. Or,
  2. accept that whatever is in there will be viewed

The good thing with a problem like this is that your options are limited. So there's not a whole hell of a lot of decision tree making you need to do.

[–] Rai@lemmy.dbzer0.com 3 points 11 months ago

Stop being logical! We need to find holes!

[–] Chilihuahua@lemmy.world 4 points 11 months ago (1 children)

Plug it into a computer and delete the files that way?

[–] xkforce@lemmy.world 17 points 11 months ago* (last edited 11 months ago) (4 children)

Youve never actually had that happen if you think its that easy.

Guys no...

  1. You cant wipe a phone remotely with your google sign on unless "find my device" is enabled, which it never was.

  2. My phone does not just give access automatically to any device plugged into it. You are REQUIRED to give permission from the phone. Which cant be done because the screen is fucked.

  3. Your phone SHOULDNT be accessible in this scenario because allowing any device to just plug in and download everything with no authentication is a security risk.

[–] wgbirne@feddit.de 4 points 11 months ago

It is still possible to unlock an android phone with a fucked screen.

I had to do this once and managed to unlock the phone with a USB mouse. It took me a while to get the right pattern, but it is possible.

[–] Zink@programming.dev 3 points 11 months ago

I mean sure it’s not easy to remote wipe if you never set up the feature that lets you remote wipe.

[–] lemann@lemmy.one 1 points 11 months ago

My phone does not just give access automatically to any device plugged into it. You are REQUIRED to give permission from the phone. Which cant be done because the screen is fucked.

The first ever Android I had (Galaxy S4) was sadly dropped by a friend, and the oled screen was toast within a few days... thankfully I had previously authorized ADB on my main computer, had it paired to a Sony Ericsson LiveView (with OpenLiveView), and my bluetooth headset was set up to automatically launch the music player when connected. Could also make calls using the voice assistant (forgot what it was called back then, S-Voice or something?) needless to say a screen replacement wasn't urgent at all.

Can't say I'd be able to do the same nowadays on modern Android with all the forced app killing and stuff, as well as Google Assistant being a massive downgrade (believe most useful actions on a smashed device would require unlocking, and on-screen confirmation)

[–] Blackmist@feddit.uk 4 points 11 months ago

Flashback to the time Gary Glitter got arrested for handing in a PC for repair that was stuffed to the gills with child porn.

[–] Da_Boom@iusearchlinux.fyi 4 points 11 months ago (1 children)

Simple, Could've broken it beyond use after taking the noods. Possibly due to holding it an awkward position to get them sick porn angles.

[–] Brickhead92@lemmy.world 2 points 11 months ago

Everyone knows that 196° is the best, and subsequently the most awkward and prone to dropping angle for porn.

[–] ada@lemmy.blahaj.zone 2 points 11 months ago* (last edited 11 months ago)

See, I don't care if people see my nudes as such. What would bother me more is the act of accessing my phone in ways they didn't need to, rather than what they found, so I don't see much point in removing nudes first.