this post was submitted on 29 Aug 2023
407 points (99.3% liked)

Technology

57933 readers
3731 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS
 

iFixit wants Congress to let it hack McDonald’s ice cream machines::McDonald’s ice cream machines are notorious for breaking all the time, so iFixit wants to help people repair them without the help of the manufacturer.

top 23 comments
sorted by: hot top controversial new old
[–] Llamajockey@lemmy.world 44 points 1 year ago (3 children)

This guy went on a deep dive to uncover the scam that is McDonald's and their ice cream machines. https://youtu.be/SrDEtSlqJC4?si=F9x-GPjuXEaSk7zO

Worth the watch

[–] ipkpjersi@lemmy.ml 8 points 1 year ago

I can't believe how much of an antitrust it is and it's just somehow allowed.

[–] PipedLinkBot@feddit.rocks 6 points 1 year ago

Here is an alternative Piped link(s): https://piped.video/SrDEtSlqJC4?si=F9x-GPjuXEaSk7zO

Piped is a privacy-respecting open-source alternative frontend to YouTube.

I'm open-source, check me out at GitHub.

[–] Deiv@lemmy.ca 6 points 1 year ago
[–] spectradawn77@lemmy.world 43 points 1 year ago* (last edited 1 year ago) (2 children)

If I remember correctly I saw a video explaining this. Same goes with the device. Apparently the company that makes the machines and McDonalds have some sort of agreement where McDonald’s gets the machine at a huge discount but they have to use that company for repairs and only them. Win win for both. Company also added script to stop the device from working. Something like that.

Either way im at the point where I completely forget that McDonald’s has ice cream.

Here’s the video: https://piped.video/SrDEtSlqJC4?si=F9x-GPjuXEaSk7zO

[–] BrianTheeBiscuiteer@lemmy.world 16 points 1 year ago (2 children)

Company also added script to stop the device from working. Something like that.

I don't think it's quite that devious. That kind of "feature" would probably be racketeering and ripe for lawsuit. I think it's more that the machines are temperamental as fuck and the methods to fix the machines are kept under a very tight lid.

[–] blabber6285@sopuli.xyz 12 points 1 year ago

Yeah, an incorrect cleaning procedure can cause a error that requires maintenance personnel to reset the error. They don't need to do anything else though, it's completely fine to just do the cleaning again. Stuff like that.

[–] Honytawk@lemmy.zip 1 points 1 year ago

Yeah, sounds more like a feature of cheap ice cream machines than malicious intent.

[–] HurlingDurling@lemm.ee 2 points 1 year ago

They also have birthday ice cream cakes

[–] autotldr@lemmings.world 18 points 1 year ago (1 children)

This is the best summary I could come up with:


But now we may have some glimmer of Shamrock Shake-flavored hope: not only has iFixit performed a teardown of McDonald’s machines, but it’s also petitioning the government to let it create the parts required for people to fix them.

As shown in a video posted to YouTube, iFixit purchased the same ice cream machine model used by McDonald’s and spent hours trying to get it up and running.

The machine spit out numerous error codes that iFixit says “are nonsensical, counterintuitive, and seemingly random, even if you spent hours reading the manual.”

Despite consisting of “easily replaceable parts,” such as three printed circuit boards, a motor and belt, and a heat exchanger, the ice cream machine can only be fixed by its manufacturer — Taylor — due to an agreement it has with McDonald’s.

While a company called Kytch attempted to remedy this by creating a product to read ice cream machine error codes, iFixit says McDonald’s “sent a letter to all of the franchise owners” instructing them not to use the device.

“We’d love to be able to make a device like Kytch that can read error codes on the ice cream machine we have, but we can’t because of copyright law,” Elizabeth Chamberlain, iFixit’s director of sustainability, says in the video.


The original article contains 405 words, the summary contains 213 words. Saved 47%. I'm a bot and I'm open source!

[–] HawlSera@lemm.ee 2 points 1 year ago

Love the right to repair laws

[–] eusousuperior@lemmy.world 14 points 1 year ago (2 children)

Is this a US only thing? I've travelled all over europe and americas and I always try to go to each country's Mcdonalds to see if they have anything different. NEVER have I encountered a broken ice cream machine.

[–] EighthLayer@lemmy.world 2 points 1 year ago

Broken ice cream machines are a regular thing here in the UK.

[–] Selmafudd@lemmy.world 7 points 1 year ago (2 children)

Do they really break all the time or they just don't fucking clean them when they should and they refuse to keep working

[–] Confused_Emus@lemmy.world 11 points 1 year ago

There's a 4 hour heat cycle it has to go through as part of the cleaning. In addition, the machines are apparently very temperamental and throw errors a lot, but the error codes are (arguably intentionally) obscure so typical employees just aren't going to know what's wrong with it. Also machine servicing is done exclusively by the machine manufacturer, so if any work needs to be done to it they've gotta schedule a tech call-out.

[–] mlong99@lemm.ee 3 points 1 year ago

Both I’m sure

[–] HawlSera@lemm.ee 3 points 1 year ago (1 children)

Cmon MegaMan.EXE let's bust the Viruses in the Ice Cream machine

[–] toomanyjoints69@lemmygrad.ml 1 points 1 year ago

His jumpsuit is so hot