In my org a lot of it can come down to having someone to demand fixes from. If something becomes a critical component of the workflows there has to be someone with an enforceable SLA held over them to get things fixed when needed.

[–] makingStuffForFun@lemmy.ml 7 points 4 days ago

I worked in a first party, AAA gaming studio, back in the day.

We had the Maya sales dipshits, and a handful of Maya developers come to our studio, to 'listen'. Maybe 5 or so in total. How they can improve, and help us, kind of thing.

Our tech team ripped them a new asshole. Asked why 5 year old bug X wasn't fixed, when our internal team created a workaround in a couple of days.

Read them the riot act.

They made sympathy and apology noises.

They left. Nothing happened.

Just total corporate, bullshit.

They just, don't, care.

Just because they're a for profit corporation, doesn't mean they're going to deliver.