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STEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2
(twitter.com)
this post was submitted on 04 May 2024
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I got a refund four hours in when I explained that I had spent two of those in a queue waiting to play.
I know they've fixed that now, but the two hours arbitrary limit is a bit... Limiting.
The two hour limit is for automated refunds. Under two hours, you'll get your money back with no questions asked. Above that, it's on a case-by-case basis.
I have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
Like the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
It wasn't the automated process unfortunately