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I don't think you can bring a lawyer to small claims court, to prevent this exact scenario. Tesla might send a manager or nobody. They can't send their legal team.
Source
IDK if 16k is small claims, but if it is, she should definitely take it there.
$5k is the cap in my state. Should be similar in scope there.
You can't sue for the whole amount if you don't actually deliver the items. Unless the contract specifically states the entire amount is non-refundable.
You don't have a right to the profit, but you could probably get your costs and labor back. It might be easy. They might not even show up.
Small claims court rules vary widely from state to state, so it's a complete crapshoot to guess for anyone else.
Some states bar attorneys altogether, others do not; some allow attorneys in but do not allow them to directly act for their client, etc.
The total dollar amount and type of suit you can bring in small claims also differs from state to state, and can change from year to year as laws governing small claims court are rewritten. Last year your state's dollar limit might have been $7k, but it got raised by the state legislature and this year it's $10k.
Even the name varies from state to state ("magistrate's court" instead of small claims, for example).
So never assume anything about small claims court remains the same from state to state. If anyone thinks they have a small claims case, their FIRST stop should be doing a search on "small claims court rules for [state]" and looking at the web pages maintained by that state to keep from wasting time. Small claims courts are usually very friendly to pro se plaintiffs (people who act as their own attorneys) and publish really good information on how to do it yourself, just be sure to hit the state's own pages first before trusting anything else.
I wasn't even thinking of small claims court since I thought the cap was only a few thousand dollars (depending on location), but that is good to know.