this post was submitted on 05 Feb 2024
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Asklemmy
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I fail to see how adding an LLM to an IVR could improve that situation. Keywords like "fill perscription", "schedule technician", and "do you have [blank] in stock" are already present and don't need any kind of text generation to shunt a caller into the appropriate queue or run a query on a warehouse database.
Where, exactly, do you think an LLM could contribute other than, like, a computer generated bedtime story hotline or something?
Ok. I'm not trying to convince you of anything, nor am I the one responsible for this, I'm just very confident this will inevitably happen. Only time will tell.
Oh, no question. I'm sure someone will think it's a good idea and waste a lot of money on it.