this post was submitted on 10 Sep 2023
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I just moved into a new student dorm today and every single thing is done by a different app run by a different company and the “help desk” only say “use the app” whenever you have an issue. Only problem is I can barely even download the thing because the wifi is broken and I can’t report that I can’t connect to it because I can’t download the app to report it.
On that note I am noticing with growing concern the big push to transition to and rely on technology that is nowhere close to the level of reliability that is being presented. I am not a Luddite in any way but pushing apps everywhere with little regard for functionality and privacy, as well as endless "do you have an app for this?" questions are unnerving. Same with AI.
I recently got on a plane that insisted I download an app to use as my boarding pass, rather than just give me a boarding pass. It was a transfer, and the second flight used a boarding pass. Significantly easier. But I guess the app lets them gather data on me or something.
I like the contrast with this comment about how web is starting to do too much. I agree with both sentiments, so it would be great to find the golden mean.
Honestly, I'm so fed up with EVERYTHING having an app. I don't need an app to pick up some Taco Bell
I’m somebody who likes to take care of things himself, especially if an app can handle it, but ultimately I want there to be a clear way to get a person for when things just aren’t working. I feel like so many companies work so hard to make sure I never talk to a person ever.