Ask Lemmy

This. But not a BPO. Work for the call center for a specific company. Don’t do a company that where others outsource too. I work for an ISP and we simply aren’t bringing anyone back to the office because we can actually employ more people WFH than in office. We can hire people 2-3 hours from the nearest office cause they simply don’t need to drive in. My wife worked at a BPO as a trainer and even when WFH was popular during COVID they mandated people work in the center and wouldn’t give paid time off for getting COVID which lead to more exposure. It was a disaster.

Remember, BPO’s try to do the job for the lowest possible cost which means cutting a lot of corners and not worrying about quality. A business that keeps all of its resources in house is more likely to care about quality and the care of its employees. Case in point, when we discuss changes for our employees we weigh some agents leaving with the cost of training new ones and the cost of implementing said changes. BPO’s simply make said changes knowing they are going to train another class every month for the foreseeable future.