I've used one of these before. The main problem is that you're often put on a hold for at least 72 hours.
And while this does help get you out of that immediate crisis, missing 3 days of work and pay can actually put you in a worse position when you get out.
And mental institution stays aren't always super helpful for long-term mental health. Many of them are as bad, if not worse than being in jail.
I got that same deal, but somewhere along the way they started charging me a monthly fee.
It was a huge pain to cancel, because it wasn't showing anywhere that I'd actually subscribed, so I couldn't just unsubscribe from the app or website.