You need to unlock your bootloader.
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Enable USB debugging in the developer options;
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Reboot the phone in fastboot;
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Connect the phone to your PC;
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Run the commands bellow, line by line:
touch key.txt
fastboot oem get_unlock_key key.txt
fastboot reboot-bootloader
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It should show a warning that the bootloader is unlocked;
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Reboot in fastboot and install TWRP again.
As long your storage is accessible, it should be alright. Though if it's 0MB in size you might need to factory reset the OS without creating a password or PIN, and test if you can access storage from your PC.
Yes.
You can do that with
adb
, while the phone is in TWRP and connected to the PC, run the command bellow:Then on the phone, it will ask which partitions you want to backup and save it on PC. Do not disconnect until the backup is finished.
Mount the system partition and delete the app folder inside system/app or system/priv-app.
These are the correct keys but when the phone is booting up, hold only the vol down key to enter recovery.