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It's bound to happen. Why waste hours replacing tags when you can just change what the shelf says when the prices change.
But this article is so pro Walmart it's crazy.
Retailers argue that these innovations increase efficiency and reduce costs in an industry known for its slim profit margins.
Slim profit margins my ass. Walmarts gross profit for the twelve months ending July 31, 2024 was $163.786B,
I think the main concern is that this is a step towards normalizing extremely frequent price changes, a la Uber surge pricing.
That’s exactly what this is. All stores will eventually do this and prices will fluctuate throughout the day.
isn't it pretty much what amazon's been doing since the beginning? the difference being there's no "app" like camel yet to track prices over time at a single store
but yea, still another reason not to go to walmart. how do they mitigate the problem of something being $X when you put it in your cart, and the price being X+whatever by the time you get through the 2 mile long line at one of the 2 open registers?
seems like great time to cap how often prices can be changed and force them to show price history
Paper ticket stores already do this, its just a more work for the workers than e-ink.
It’ll be exciting to see prices temporarily jump during the few hours the majority of working class folk have to do their shopping.
As long as it's advertised openly, I don't see a big problem with it. It would probably be sold as a discount for shopping at slower times, though. It's a tried-and-true method of smoothing congestion.
Assuming a store with 9a-9p hours (every day), a 9-5 worker can shop 44 hours in a week, vs 40 they cannot. But that doesn't particularly line up with the busy hours. Around here, after 7 on weekdays and 5 on weekends tend to get pretty slow.
It's price gouging, pure and simple. There's no positive to it whatsoever
You're thinking logically and with the desire for good service. I assure you they are not.
Assuming a store with 9a-9p hours (every day), a 9-5 worker can shop 44 hours in a week, vs 40 they cannot.
You can’t just logic this kind of thing out mathematically because during those 44 hours people have lives to live and obligations to fulfill. Families to manage, food to prepare, appointments to attend, plus they need to sleep. Busy shopping hours are busy for a reason. Nobody wants to be stuck in a busy shopping center. They just do because that’s the time they have to do it.
And personalized pricing, based on your profile and what they think they can get you to pay.
I can't wait for them to get sued into the ground because their AI is changing prices based on skin color.
So, if I grab an item off the shelf and browse around the store for a while, is the price going to be the price currently displayed or the price when I grabbed it?
If it's the current price, what's the point of a price tag? If I can't actually know the price until checkout, then showing me the price is kind of a useless bit of data. I also suspect that the "speak to a manager" types would make that a major headache for stores.
If it's the price when I grabbed it, how are they keeping track of that? I see two ways of handling that: one requires that you use their app to shop, and the other requires cameras and "machine vision" that are still unreliable, at best. The former seems more likely, but I doubt either is going to sit well with customers.
Edit: someone pointed out that it might not actually display a price, and you'd have to scan it to get your price. Kind of like the first option, but I think it's going to turn off less tech savvy customers.
I haven't seen that aspect addressed in any articles about the "feature".
Take a photo of it, I work with paper but we change our tags frequently. We often have prices changed when a customer reaches checkout. I've also had times where a customer came back to check a shelf tag after I just updated it. I honored the previous price those times as I was still holding the tickets but its not a guarantee even in paper stores.
We often have prices changed when a customer reaches checkout.
I know this isn't your fault or anything but damn, that seems lightly customer hostile at best, and deeply unethical at worst. It sounds like it should be illegal.
Even at stores that have this feature, I rarely see people use it. It's clearly not an experience that people flock to.
OTOH, on the rare occasion I've visited a Walmart in the past 10 years, I have a 100% rate of checkout taking an absurdly long time. Everyone there just seems to accept it like they have no choice.
It will become an Olympic event where you have to get from the shelf to the till before the price changes!
I edited in another thought. I agree with that fear, that's obviously the concern. I didn't feel the need to repeat it.
Slim profit margins my ass. Walmarts gross profit for the twelve months ending July 31, 2024 was $163.786B,
Not to sound flippant, but do you know what gross profit means? They aren't pocketing all of that. Walmart's net profit margin is 2.66%, which is minuscule. They make up for that by having enormous volume.
A measly $3.2b. Can hardly afford a new yacht with that!
That's an expected tradeoff of operating an essential service is the point. It's not as though their margin is that slim by mistake, or out of goodwill, or bad business sense. It's meant to lead to the situation where we shop at Walmart not by choice, but in lieu of other options.
Slim profit margins my ass. Walmarts gross profit for the twelve months ending July 31, 2024 was $163.786B,
Walmart has 10.5k locations. 163B divided by 10.5K is about $15.6M per location.
Jesus, in what world is $15M profits per store location considered a "slim margin"?
"Gross profit" is a meaningless number in this context. Their net income was $15.5B. If you do the same math to try to determine profit per location, ($15.5B/10500) it's about $1.48M. Not bad, but still about 90% lower than your estimate.
Since I was already estimating seemingly random profit ratios, I also looked at their profit per employee, which came out to $7380/person ($15.5B/2.1M employees).
Unfortunately these numbers are also inclusive of, for example, Walmart's e-commerce program, so calculating the profit per location doesn't indicate anything meaningful to me, though I'm morbidly curious about what insights you are hoping to get from it?
Work in retail without e-ink and a lot of the concerns people have here already happen with paper. We do full store paper price tag updates daily, also someone will go around with a scanner making sure prices are up to date with website and print new sheets if not.
Normal days will consist of 3-5 new batches of tickets with the full store update batch containing normally ~10-20 a4 sheets. This isn't a huge store either I imagine most wallmarts would have more products.
The prices already update super frequently and e-inks don't really change that. It basically just cuts out the printing and placing, the person running around with the scanner now updates prices.
I think for workers they are nice as they reduce the chance of paper cuts and the back and leg pain from changing the 100s of bottom shelf tags.
The benefit for stores is they likely don't need to hire as many people, less training and possibly reduced material cost over time as the paper would probably add up.
I'm not worried about e-ink price tags. Aldi has them. I'm worry if it says, use your phone to find special offers only for you.
AFAIK, they use RFID now so they must be changed manually but maybe someday, they will devise a price-gouging scheme involving face detection and tracking people with security cameras.
"Here comes this lady that always buys four cans of dog food despite the last price increase! Let's notch it up it by another 20%!"
Rightfully worried IMO
Haven't digital price tags been used for decades? I'm sure these will be more high tech, but I remember ones like this at least 20 years ago
Yeah these have existed for a while.
I think the only thing new is that walmart previously talked about actually implementing "on demand pricing" and now that they're adding digital price tags they could actually do it.
Can't wait for somebody to hack them, the displays are certainly neat. Especially if they manage to add it to an existing Home Automation network without extra hardware.
It's not just Walmart - the entire grocery sector is doing it. The potential for abuse is certainly not low.
The new labels allow employees to change prices as often as every ten seconds. - NPR
this gets into what if the price changes between pikcing it up and purchasing. They should really guarantee to not change prices while the store is open and find an hour to close and make 24hour stores 23 hours.
It would be a crying shame if someone were to figure out a way to force those e ink displays to refresh fast enough that it kills the batteries on those things...
It’s America, so the answer is probably “No”.
Do you not have consumer protection laws?
We’ve had digital price tags for decades. But you couldn’t do this in NZ. Stores are obligated to sell you a product at the price they advertise it for AND have a reasonable quantity of units at that price… you couldn’t sell 1 TV for $1.
So these systems would need to track what price you saw it at.
(Caveat: Our stores are still cunts and have been found to overcharge people)
Obviously the way to combat this is to organize dozens or more people who just walk around, load up shopping carts, then leave the store without buying anything. They can pay people to put everything back.
As long as they are still sending out flyers with stuff you buy you are okay. Also, if you already knew the price range of your regularly shopped goods, you know something is off. Superstore is already using digital tags. And you can just pull out your phone and take pictures.
Lastly, it should be put into law so you can't increase price during the day. Going down is fine, but no going down and then going up again for peak hour. Stores can set whatever price they want to sell before opening. (for those non-regulated things)
New Jersey has a law like that for gas. Can only increase the price one time per day. But ut doesn't apply to all gass stations, just ones on the highway rest areas.
If they used a screen for the price tag on the display: Cool.
If I have to look it up on my own device: Fuck that.
@Powderhorn These have been the norm in my country already for quite a while FWIW, haven't tested if they change these prices often or not however.
