This is so bad that I'm going to intervene with my elderly parents next PC purchase. Setup a Kubuntu or Mint machine for the using some refurbed wiped former windows 10 machines for a quarter the price.
If you have elderly parents, I advise you all do the same. There are threat actors that want to nab your inheritance before your parents kick the bucket.
I advise Kubuntu or Mint because they're basically Linux for windows users.