this post was submitted on 04 Feb 2024

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XMSirius just changed their terms and subscriptions are no longer cancelable or refundable starting 3/15/24, even if you sell your vehicle and have no way to use the account. (www.siriusxm.com)

submitted 9 months ago* (last edited 9 months ago) by Melatonin@lemmy.dbzer0.com to c/piracy@lemmy.dbzer0.com

12 comments fedilink hide all child comments

In unrelated news, music piracy is on the rise.

PS. I am sorry that my wording of this rubbed so many people the wrong way. This is a truly a nasty update of terms and agreements, and it's going to hurt a lot of people financially.

If it's all fine with you stay in. But if it's not you have a little over 30 days to get out.

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[–] key@lemmy.keychat.org 65 points 9 months ago* (last edited 9 months ago) (3 children)

XMSirius just changed their terms and subscriptions are no longer cancelable or refundable starting 3/15/24, even if you sell your vehicle and have no way to use the account.

That's absurd and untrue. They're decreasing when you can get a prorated refund. So (aside from a initial window) when you cancel midterm you don't get money back. That's not great but that's a far cry from removing the ability to cancel a subscription.

They're already being sued for their cancelation process being an utter pain in the ass, removing the ability to cancel would be tossed out immediately.

[–] carbonprop@lemmy.ca 7 points 9 months ago

This makes much more sense.

[+] Melatonin@lemmy.dbzer0.com -11 points 9 months ago* (last edited 9 months ago) (2 children)

"Selling, losing, trading in your vehicle or not using the Service (or any part thereof) does not cancel your Subscription. You can transfer your Service to another vehicle. If you don’t have another vehicle, you can continue listening through the Streaming Service. No refunds or credits will be given if you don’t have an activated vehicle on your Plan or if you don’t use the Service."

It's word for word what they said in the mailing. I already threw it out so believe what you want. I really don't give a s***.

[–] Darkassassin07@lemmy.ca 14 points 9 months ago* (last edited 9 months ago)

Since you edited to add a section of the terms:

All that section says is you have to explicitly cancel the service yourself. Selling the vehicle you use the service in and not using it via another vehicle/device doesn't cancel the service for you.

This is so you can't sell the vehicle then, 6 months later when you realize you've still been paying for a subscription, demand a refund for the service you didn't/couldn't use anymore but hadn't actually cancelled.

There's nothing nefarious here.

[–] Darkassassin07@lemmy.ca 13 points 9 months ago (1 children)

You didn't even post a source.

I already threw it out

Are you getting this from some mail flyer or something?

[–] Melatonin@lemmy.dbzer0.com -2 points 9 months ago (1 children)

https://www.siriusxm.com/customer-agreement-mar-15

[–] Darkassassin07@lemmy.ca 14 points 9 months ago* (last edited 9 months ago) (1 children)

....so, you can cancel, and you can get a refund...

CANCELLATION, CHANGES TO YOUR PLAN AND REFUND POLICY

a. Your Right to Cancel: You may cancel your Subscription purchased directly from us, including any free trial period, at any time to avoid future charges.

HOW TO CANCEL

a. If you purchased your Subscription directly from us: Monthly Billed Audio Plans: If you cancel a monthly billed Subscription within seven (7) days of the start date of your Subscription, your Subscription will terminate immediately and any fees paid are eligible for a pro-rata refund

Non-Monthly Billed Audio Plans: These are Subscriptions that renew and bill for periods longer than one month, e.g. quarterly or annually billed Plans. If you cancel a non-monthly billed Subscription within thirty (30) days of the start of your Subscription or each subsequent renewal charge, your Subscription will terminate immediately and fees paid for that Subscription Period are eligible for a pro-rata refund

All Subscriptions may be cancelled by phone by calling the phone numbers below: [....]

In addition, you may cancel by using our online chat feature as follows [....]

If you purchased a Subscription not from us but instead through an External Service. You must manage and cancel your Subscription directly with that External Service.

[–] ares35@kbin.social 5 points 9 months ago* (last edited 9 months ago) (1 children)

but no refunds past 30 days into a longer-than-one-month term. pay by the year, cancel 6 months in, you're out half of what you paid. not even converting the 'used' time into a shorter appropriate length term (like a six month plan or 2 quarterly ones...) and refunding some if it..

it's robbery.

cable companies in the u.s. do the same shit, now. no prorated refunds--even on normal monthly billing.

[–] Darkassassin07@lemmy.ca 3 points 9 months ago* (last edited 9 months ago) (1 children)

Honestly I think that's perfectly fine.

You get ample opportunity to try the service you've paid for, usually at a cheaper bulk price vs monthly, and to decide you don't like it and refund your purchase. Beyond the 30 days is just you changing your mind and going back on a deal you made.

Why should the company have to come up with a refund just because you later decided you didn't need/want as much as you'd bought?

If it stopped working after the 30 days, sure you should be able to get a refund; but just because you decided you don't want it anymore? Most retail stores have a 30day refund window... Beyond that is an added courtesy

[–] quirzle@kbin.social 4 points 9 months ago

Most retail stores have a 30day refund window…

90 days is pretty standard. But also, retail stores are selling goods. Not wanting to accept goods that have been used for over a month is more reasonable than not wanting to refund a service that's not going to be utilized.

[–] pelletbucket@lemm.ee 1 points 7 months ago

what are they going to do if I do a chargeback on my credit card? ban my account?