A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.
I then received an email that I thought was a confirmation that I would be refined.
However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I'm a broke college student).
Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.
Is this my fault for not checking back in? I thought it was clear that I didn't want to stay with surfshark.
My dude I am an attorney that has written these contracts. You aren’t getting it. That’s fine. It certainly doesn’t take a bloody revolution to get better consumer protections and it absolutely isn’t scummy to exploit the terms of the contract to the fullest extent allowable under the contract — as the OP has — as a consumer. This contract has already been written by the business to benefit them to the furthest extent they think they could get away with and they will be more than happy to use it for their benefit as much as is allowed. This is how this works.