WeirdAnimeOtter

joined 1 year ago
[–] WeirdAnimeOtter@lemmy.world -2 points 1 year ago (6 children)

Can't tell if this is /s but there was a 15 day refund policy so I thought I was allowed to do that

[–] WeirdAnimeOtter@lemmy.world 4 points 1 year ago

Thank you for the recommendation, I'll keep it in mind next time I need a VPN. I guess this post is mostly just to show other people my experience with surfshark and hopefully save someone else.

[–] WeirdAnimeOtter@lemmy.world 2 points 1 year ago (2 children)

I've never had to deal with a company that did things like this. I really don't think I will see that money against so I guess Its a lesson learned

[–] WeirdAnimeOtter@lemmy.world 3 points 1 year ago

I'm down to waste their time, but the problem is I have assignments I need to finish and my mental health is already stretched thin enough

 

A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.

I then received an email that I thought was a confirmation that I would be refined.

However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I'm a broke college student).

Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.

Is this my fault for not checking back in? I thought it was clear that I didn't want to stay with surfshark.

[–] WeirdAnimeOtter@lemmy.world 3 points 1 year ago

Damn, what did the zoomers do to you.

[–] WeirdAnimeOtter@lemmy.world 18 points 1 year ago (1 children)

I think I would prefer lemmings