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People who work in food service or customer service: What’s the dumbest thing a customer ever insisted was “the law” or “illegal”? (discuss.tchncs.de)

submitted 1 year ago by morganth@discuss.tchncs.de to c/asklemmy@lemmy.ml

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Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.

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[–] Clav64@lemmy.ml 86 points 1 year ago (1 children)

Worked in bars as a supervisor for 3 years, almost everytime I decided to cut a patron off (usually for being too drunk, or for being an arsehole) I would be met with "you can't do that, it's illegal, you HAVE to serve me"

No, I don't. Service is at my discretion, and it wouldn often be unethical for me to continue to provide you with more alcohol, endangering yours and others around you further.

[–] woodnote@lemm.ee 15 points 1 year ago (1 children)

Funny because it's really quite the opposite in most places. You're legally required not to serve intoxicated patrons. If you overserve people and they go off and kill someone, you could be liable in my state. I think that's pretty bullshit but it surprises me that folks would argue to the exact opposite. Of course, why should that surprise me?

[–] Angry_Maple@sh.itjust.works -3 points 1 year ago (2 children)

Ehhh, I think it's probably more likely that you can't discriminate on specific factors like age, religion, sex, skin colour, etc.

I just can't see "most places" having laws that force you to deal with any and all aholes in customer service. Could I have a source on that, please? I have never heard of that before.

[–] CurlyWurlies4All@prxs.site 3 points 1 year ago* (last edited 1 year ago) (1 children)

Being legally required to not serve intoxicated people is pretty much the standard across Australian states and NZ.

https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/rsa/refresher/unduly-intoxicated/refusing-service

https://www.vic.gov.au/managing-intoxicated-patrons

https://www.justice.govt.nz/justice-sector-policy/key-initiatives/sale-and-supply-of-alcohol/key-points-for-the-public/

[–] Angry_Maple@sh.itjust.works 4 points 1 year ago* (last edited 1 year ago)

I misunderstood based off of the first sentence of that comment. My mistake. I'm also pretty under the weather. I'll double check next time.

[–] Sharpiemarker@feddit.de 1 points 1 year ago

What are you asking for a source for? They didn't say that the law requires you to serve people.

They said the law requires that you NOT over-serve people.