Games

I'm surprised and relieved to hear such a salient take.

It's not really surprising that if the big names in gaming spend an enormous amount of budget on a game that it's not automatically going to be a hit. After all, a large chunk of that time and money is spent on further monetizing the game. The more monetization features they work on, the less attractive a game becomes to the player. It feels like that should just be common sense, I'm surprised a bunch of business majors never learned that they need a good product.

Like, honestly, a game isn't going to automatically generate enormous profit just because a lot of money has been spent on it. It also has to be a decent game in its own right.

This is something that indie gamers have been saying probably as long as there's been indie gaming. Maybe it will carry more weight when a suit says it. But then, he's a former executive, so maybe it won't have as much impact as it should.

Time for an anecdote:
I can think of two Blizzard games that I really enjoyed until they had a 2.0 release. Both used the 2.0 as an opportunity to change their monetization model in favour of squeezing more cash from players. They're Heroes of the Storm and Overwatch.

Heroes of the Storm was free, but had a cash shop where you could buy cosmetics. Each cosmetic was listed for individual purchase. There were bundles, but if you really wanted just a single skin you could buy it for about $5-$15. That's not an unreasonable price and I was happy to support a free game by buying the occasional skin for my favourite heroes.

When Heroes of the Storm had their 2.0 rework, they changed the cosmetic shop to be based entirely on lootboxes. You could no longer get the things you specifically wanted and had to rely on random chance. You could of course get more lootboxes by throwing more money at the game, but you'd have to buy way more lootboxes for a chance to get the thing you wanted. That turned me and a lot of players off of the game, and it wasn't long after 2.0 that Blizzard stopped active development and put the game in maintenance mode.

Funny enough, Overwatch did the opposite, but it was still a step towards greed and super frustrating. In the original release, you had a lootbox based economy and a cosmetic shop where you could spend currency earned from the lootboxes to buy skins. Lootboxes were available for free as you played, but also available for purchase. You could ultimately get whatever you wanted just by playing the game enough.

When Overwatch 2 came out, the model switched to free-to-play and battlepasses. The free stuff you could get was limited to something like half the battlepass cosmetics (you can buy the pass to unlock more), and the cosmetic shop became a cash shop with insane valuation of skins. I think the average skin is like $30, and often they're only available in bundles where you have to spend even more to also get skins that you might not care about.

In an attempt to reach more market, Overwatch 2 was released on Steam. This was the first (and I think only?) platform that Overwatch got released to where users can leave reviews on the game. It has a 20% recommendation rate, which is categorized as "Mostly Negative" and makes it one of the worst releases of all time on Steam. And this is for a game that you can play for free - it costs you nothing and people are trying to warn you not to waste your time.

The reworks between Heroes of the Storm and Overwatch are both examples of studios taking a beloved game in its own right, and lobotomizing it to make it more profitable. Never forget what they've taken from us.