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Customer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/return (lemmy.ml)

submitted 1 month ago* (last edited 1 month ago) by UltraGiGaGigantic@lemmy.ml to c/shitposting@lemmy.ml

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[–] son_named_bort@lemmy.world 11 points 1 month ago (1 children)

Even if you do speak to a representative, most of the time they can't help you because they're only trained to help solve issues that can be solved online.

[–] I_Has_A_Hat@lemmy.world 3 points 1 month ago

Most of the time they are third party companies hired out by the main one who have literally zero ability to resolve your issue.