this post was submitted on 07 Jul 2023
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I’m responsible for supporting the phones for my family and my wife’s office. When smartphones became available, the iPhones seemed much easier to support with my non-tech-savvy user base then Android and I’ve stuck with that ever since.
I've had to support both in my family, apple has consistently been more of a pain. They're almost impossible to fix when they'd decide to start breaking or doing weird things. Every android is an easy fix, and no matter how bad they get there is always a fix. With apple after almost any point it's "send it in and pay for a repair or buy a new one", just like apple designs them to do.
It really depends on your budget and what you define as an "easy fix." For tons of people I know, they'd rather send something in for repair or buy a new device than spend twenty minutes searching for a solution.
Which is still bad because you don't have the option to do it a cheaper way, you have to do the expensive repair or get expensive licensed stuff from apple. You should be able to do it by yourself at a reasonable cost without issues.