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What is the deal with cloudflare reviews (programming.dev)

submitted 2 months ago by hal56@programming.dev to c/programming@programming.dev

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I recently stumbled across Cludflares trustpilot page and the reviews were completely mismatched from the way I have experienced people talk about them on forums. The reviews on trustpilot make them sound awful, but I have only seen recommendations for them on forums, often people say they are the best DNS provider.

Whats up with that? Does anyone know why there is such a disparity.

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[–] MangoPenguin@lemmy.blahaj.zone 27 points 2 months ago (1 children)

I imagine trustpilot is where people go to vent about bad service because it'll come up when you search for cloudflare reviews.

[–] hal56@programming.dev 2 points 2 months ago (1 children)

true, but I don't think it's that alone, there are lot of other providers on there that don't get anywhere near the same number of bad reviews or intensity of reviews as CF. There are people really hating on CF there.

[–] MangoPenguin@lemmy.blahaj.zone 3 points 2 months ago* (last edited 2 months ago)

Yeah they get a lot of users due to the free plans they offer, so I imagine there's just a lot of reviews as a result, both good and bad.

Also due to the free plan and being commonly used by home lab groups or small businesses, I think there are a lot of users that don't fully understand what they're getting into with CF and may be upset when they find out later on.

If you follow their ToS and understand what cloudflares proxy is doing to your traffic then it all works just fine.