3DPrinting

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3DPrinting is a place where makers of all skill levels and walks of life can learn about and discuss 3D printing and development of 3D printed parts and devices.

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Elegoo Neptune 3 no longer turns on (lemmy.world)

submitted 8 months ago* (last edited 8 months ago) by papalonian@lemmy.world to c/3dprinting@lemmy.world

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Hi all. Yesterday, my printer stopped responding to commands from the touch screen, so I shut the printer off and turned it back on. Now, the printer and screen turn on (power fan spins and screen backlight comes on), but the screen does not display anything, and the printer cannot be reached via USB. Multiple power outlets and cables have been tried, and all cables inside the main chassis are securely connected except for the Z- cable (which has been replaced by a BLTouch). There is a single red LED on the motherboard that lights up when the machine is powered on. Does anyone have any ideas how I can try to diagnose this? I've sent an email to elegoo, but I've heard it can take weeks to get a response, and I'm trying to get things ready for a DnD campaign starting this weekend.. thanks for any tips.

Edit: for anyone finding this post looking for help, you're SOL. Elegoo responded to me, and after sending them a couple pictures, they've determined my motherboard to be dead, and are not willing to provide a free replacement since I'm just outside of warranty. Now I'm torn between getting a new motherboard (waiting on a quote from them) or just saving for a better printer.

Edit 2: after some very light complaining, Elegoo is making right and sending me a new motherboard free of charge.

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[–] VehicleTree@lemmy.ca 1 points 8 months ago (1 children)

According to elegoo's firmware instructions, the screen itself has updatable firmware too. Maybe you could try updating that as well

[–] papalonian@lemmy.world 1 points 8 months ago

Thanks, I had forgotten about the screen firmware. Unfortunately, I just tried that, to no avail.