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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by ylai@lemmy.ml to c/nottheonion@lemmy.world

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[–] InEnduringGrowStrong@sh.itjust.works 156 points 9 months ago (1 children)

This was already budgeted for when they decided to use a chatbot instead of paying employees to do that job.
Trying to blame the bot is just lame.

[–] whoisearth@lemmy.ca 24 points 9 months ago (1 children)

Corporate IT here. You're assuming they're smart enough to budget for this. They aren't. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn't happy path.

[–] Patches@sh.itjust.works 10 points 9 months ago* (last edited 9 months ago) (1 children)

As a corporate IT person also. Hello.

But we do put thought into what can go wrong. But no we don't budget for it, and as far as we are concerned 99% success rate is 100% correct 100% of the time. Nevermind 7 billion transactions per year multiplied by 99% is a fuck ton of failure.

[–] whoisearth@lemmy.ca 4 points 9 months ago

Amen. Fwiw at my work we have an AI steering committee. No idea what they're doing though because you'd think enough articles and lawsuits against OpenAI and Microsoft on shady practices most recently allowing AI to be used by militaries potentially to kill people. I love knowing my org supports companies that enable the war machine.