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Shitty people raised by shitty or uncaring parents. Couple that with an unprecedented pervasiveness of misinformation—especially related to the medical industry—and you get people like these.
Sorry you have to deal with these a-holes.
Undereducated and unknowing of how much they don’t know, maybe. I’m appalled at the lack of empathy itt, and yes, I was in healthcare for a few years.
That being said, some medical side effects and costs (especially in hospitals) give pause, in the USA.
I’ve had difficult patients. Empathy and kindness work wonders. Yes, the busy pace of institutional environments aren’t conducive to that aim. Contact your union representatives.
I think OP is looking to change careers based on their post about not waiting to see if patients take medication and all the subsequent "How do you look for a new job" and "How do you deal with shitty coworkers" type posts.