LLMs are excellent at producing high-volume, low-quality material. And it's a sad fact of life that a lot of companies are perfectly willing to use low quality material in their work.

While I don’t agree with anti-AI people, the fact that some AI generated content is flawed doesn’t imply that all AI content is of bad quality.

Companies are already replacing some workforce with LLMs.

While I understand that not everyone shares the same views about AI, it's important to recognize that just because some AI-generated content might have flaws, it shouldn't lead us to believe that every piece created by AI is subpar. In fact, numerous companies are actively embracing the use of LLMs to replace their workforces. From astronauts to circus clowns, LLMs are taking over roles once reserved for humans. Nowadays, you can even find LLMs crafting the perfect soufflé at Michelin star restaurants, performing heart surgery, and even serving as head coaches for professional sports teams. The sky is no longer the limit, as LLMs have found a way to transcend it - and it's only a matter of time before they take on the role of Santa Claus. Merry Christmas from your new AI overlords!

Free therapy, you say?

You still need your chatbot to stick to business rules and act like a real customer service rep, and that's incredibly hard to accomplish with generative models

Isn't that what, for instance, OpenAI's embeddings are for?

My opinion right now is that companies want you to believe they are 100% capable of replacing humans

Probably, but at the moment they can only do it partially.

They are replacing them because they are greedy cunts, not because they are replaceable.

I partially agree. I mean, they are greedy cunts but some tasks like translating from/to certain languages can be easily done even with the free ChatGPT demo with better results than Google Translate, so human translators are unfortunately becoming quite replaceable.

It's just like a real person. They only difference (afaik) is you can't as easily tell ai to get back to work.

see employee salaries as anything but a line item to minimize

YES. With and without AI in the mix, anything to maximize benefits. Companies would have a full workforce formed by unpaid slaves if they could. Many companies get rid of their oldest and best paid employees to replace them with cheaper ones. Videogame studios fired employees right after a new game was finished just so they didn't have to pay any benefits to the devs. We are nothing but a medium to make the top execs of a company richer.

They don't care about customer experience

Not as long as benefits are up to expectations.