this post was submitted on 09 Jan 2024
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HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges (www.theregister.com)
submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world
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HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges::Then the company cranked up the price of cartridges, complaint alleges

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[–] Moira_Mayhem@lemmy.world 4 points 10 months ago

IT professional here, cheap initial purchase means that when I go to my boss with the required '3 options', DESPITE me detailing why HP is super terrible and expensive long-term, they will ALWAYS insist on the HP.

Add onto that brand recognition and it's basically impossible to convince any site I work on to switch to Brother unless they directly experience just how unreliable and expensive HP actually is. Even then it's still a 50/50 if they'll make the rational choice.