this post was submitted on 09 Jan 2024
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HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges (www.theregister.com)
submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world
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HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges::Then the company cranked up the price of cartridges, complaint alleges

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[–] ringwraithfish@startrek.website 26 points 10 months ago (6 children)

Why does anyone still buy HP?

[–] Nollij@sopuli.xyz 11 points 10 months ago (1 children)

The big one seems to be non-techies who long ago heard they were good. A long, LONG time ago.

[–] KnightontheSun@lemmy.world 6 points 10 months ago* (last edited 2 months ago)

[deleted]

[–] shalafi@lemmy.world 5 points 10 months ago

It takes 20-seconds to research their products before purchasing. Those few seconds would reveal that HP is now a shit product. Another 20-seconds would reveal Brother to be highly regarded.

"Capitalism fucked me over and I wish to sue HP's ass off!"

I have no idea what to tell people.

"Companies make worse and worse products and I keep buying them! Make it stop Mr. Government!"

[–] Moira_Mayhem@lemmy.world 4 points 10 months ago

IT professional here, cheap initial purchase means that when I go to my boss with the required '3 options', DESPITE me detailing why HP is super terrible and expensive long-term, they will ALWAYS insist on the HP.

Add onto that brand recognition and it's basically impossible to convince any site I work on to switch to Brother unless they directly experience just how unreliable and expensive HP actually is. Even then it's still a 50/50 if they'll make the rational choice.

[–] gregorum@lemm.ee 4 points 10 months ago

They are often bundled with computers in cheap packages 

[–] lnxtx@feddit.nl 2 points 10 months ago

They sell the printers below cost.