this post was submitted on 08 Jan 2024
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Mostly I think its fine for all that.
But there's a special circle of hell for projects that rely on it for "documentation".
I get the temptation, I really do. But once you're taking money or have more than a couple people involved and semi-organized you really need at least a small wiki/git-hub landing page with the basics.
I know documentation is a separate skillset and a lot of work in its own right but projects can also stagnate and die because there isn't any.
Oh 1000% agree, having a discord for support is nice and all, but using it as a crutch in place of good documentation is a sin worthy of eternal damnation.
Heck, even support is a bit of a pain since projects also like to use it as their issue tracker and want you to search for your issue before posting (which it's awful for). GitHub is free or at least cheap depending on what you need and is way more searchable, as well as giving a place for wiki and a basic website
Direct chat support, discord is fine, but beyond that, please use something actually designed for it