1019
Microsoft won’t let you close OneDrive on Windows until you explain yourself
(www.theverge.com)
this post was submitted on 09 Nov 2023
1019 points (97.8% liked)
Technology
59174 readers
2401 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
This exact same thing happens when trying to cancel a subscription. Magellan TV wouldn't let me continue to cancel my subscription until I selected a reason for the cancellation.
So I exited the process and contacted support with the message "your website will not let me cancel without providing a reason".
They replied with "you can just select a reason and then it will allow you to continue"
To which I said "and where's the option to cancel without you holding my account hostage until I do what you demand of me?"
They replied with confirmation that they've cancelled my subscription for me.
It seems petty, but no company should be allowed to forcibly extract additional info out of you when you want to cancel. They can ask all they like, but never force.
Here in Sweden you can cancel a subscription however you wish (as long as it's within reason). You can send a company snail mail, email, go by their office, phone, text, whatever reasonably reaches them. They're not allowed to pull the "Oh, buy you have to call [number which leads to an antichurn department]" or "please tell us why" (but of course they're gonna try anyway. If it's an online form you usually have a "I don't want to disclose why"-reason).
You could tell them that your dog made you do it because there aren't enough shows about bitches, then the ball is on their court to act crazy :D