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ENGWE EP2 Pro: I wouldn't recommend it just because the company really seems to suck at support - they just keep asking for videos of stuff but never actually repair or reimburse for repairs. They also have their own subreddit (r/ENGWEbikes) where they post weekly AMAs but ignore all questions: Probably just a bot set to post once a week.
If you're in the market for an ebike: I strongly recommend stopping by your local bikeshop and finding something from them so you don't get screwed over by some shitty corporation and can actually get service and repairs.
If you're looking for something cheap and don't mind buying from a Chinese company, Lectric and Aventon are OK choices but if you can afford it, you're better off buying something a little more quality from a company like Tern, Specialized, Riese & Müller, or Trek. If you're looking for a lot of bang for your buck, conversion kits are probably the way to go.
You say it's not a good one, but it has a "pro" in its name. Don't you know that means it's pro?
Pro...bably going to break soon and good fucking luck with support!
Sometimes chinsy stuff lasts quite a while. If they didn't complicate things too much with controllers and batteries, you can probably have a local electronics guy fix things for you.
I am kinda my own local electronics guy lol, I've just been really disappointed with their support: They can't even answer basic questions.
Ah, that's a different matter. But good for you.
Yeah, it's been pretty frustrating. Should've gone with a better brand. My next upgrade definitely won't be from them.