this post was submitted on 23 Jul 2023
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[โ€“] Junkdata@lemmy.ml 3 points 1 year ago

I don't think a person knows hummanity better than after working at customer service. I say that before sales and marketing because the as a service rep you are the filter for everything and the first one to interact with people. If they are angry doesn't matter the reason, or any small inconvinience even if it was a result of the client themselves.