Posting as I was once a Reddit lurker who originally made my Reddit account while waiting for my baby to be born… occasionally I wanted to interact with the pregnancy community, breastfeeding community and house plant community. My account was permanently banned/suspended for absolutely no reason at all. It happened when my husband got banned for a comment he made (I would have to ask him the details) but my account was permanently banned a few days after his was. Initially I thought it would be an easy fix! Clearly it was just a simple mix-up! My account was very clearly not my husband’s account. We had much different use patterns etc. plus my username has the word “mama” in it. However, I quickly found that it was not going to be so simple. They basically ignored me. I knew they were reading the messages, but I just kept getting automated responses. At first I thought it would just be the one account that was suspended, since I figured it was tied to my husbands account. So I actually refrained from making a new account as I was waiting for Reddit to tell me the best course of action. It was radio silence on their end. Finally I made a new account and within days it was banned. I knew It was personal when I told them that they hadn’t yet banned my oldest Reddit account made in 2011, which was completely not tied to my husbands account at all… was banned when I told them I had been able to log into that account without issue and that it hadn’t been banned. I never gave them the user name and within a day my account was also permanently banned. They were reading my messages and it felt like they were mocking me. They never could give me a reason for being banned. So, here I am. It was incredibly frustrating and felt embarrassing to be that desperate! At one point I told them I would never stop emailing them until they answered me! Of course I eventually gave up. It feels like they banned be because they didn’t like my husband or me? Who knows. The funny thing is, I had paid for many months for Reddit gold, and could not get legitimate customer service as a consumer- how are they getting away with this??
Posting as I was once a Reddit lurker who originally made my Reddit account while waiting for my baby to be born… occasionally I wanted to interact with the pregnancy community, breastfeeding community and house plant community. My account was permanently banned/suspended for absolutely no reason at all. It happened when my husband got banned for a comment he made (I would have to ask him the details) but my account was permanently banned a few days after his was. Initially I thought it would be an easy fix! Clearly it was just a simple mix-up! My account was very clearly not my husband’s account. We had much different use patterns etc. plus my username has the word “mama” in it. However, I quickly found that it was not going to be so simple. They basically ignored me. I knew they were reading the messages, but I just kept getting automated responses. At first I thought it would just be the one account that was suspended, since I figured it was tied to my husbands account. So I actually refrained from making a new account as I was waiting for Reddit to tell me the best course of action. It was radio silence on their end. Finally I made a new account and within days it was banned. I knew It was personal when I told them that they hadn’t yet banned my oldest Reddit account made in 2011, which was completely not tied to my husbands account at all… was banned when I told them I had been able to log into that account without issue and that it hadn’t been banned. I never gave them the user name and within a day my account was also permanently banned. They were reading my messages and it felt like they were mocking me. They never could give me a reason for being banned. So, here I am. It was incredibly frustrating and felt embarrassing to be that desperate! At one point I told them I would never stop emailing them until they answered me! Of course I eventually gave up. It feels like they banned be because they didn’t like my husband or me? Who knows. The funny thing is, I had paid for many months for Reddit gold, and could not get legitimate customer service as a consumer- how are they getting away with this??