this post was submitted on 14 Jul 2023
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Lemmy.world Support

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My account MJB9000 was banned without any reason, nothing in modlog, while I didn't even interact or do anything been just an hour in the site I can't log in anymore, can anyone help please. I reset the password, logged in with email, nothing seems to work.

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[โ€“] PriorProject@lemmy.world 1 points 1 year ago (1 children)

If there's nothing in the modlog, why do you think you were banned?

If you can't log in, try:

  • Logging out explicitly if you have a logout button.
  • Clearing your browser cache, or wiping app storage in android system settings.
  • Try logging in again.

There are several occasions where mods had to wipe existing session tokens on the server, and this procedure helps recover if that's what's keeping you out.

[โ€“] MJBCARE@lemmy.world 2 points 1 year ago (1 children)

Did that, cleared all cache, tried logging in from a new private browser, nothing worked. I I think it is related to the update that happened 14 days ago, because others had my same issue. But eventually they were able to login

[โ€“] PriorProject@lemmy.world 1 points 1 year ago (1 children)

Weird. Did you try a different browser, using a mobile app, or using the password reset process?

I was hit by the mass logouts like many others, but didn't have much trouble getting back in using the techniques you've already tried.

[โ€“] MJBCARE@lemmy.world 2 points 1 year ago (1 children)

I tried all, through new browser, VPN, 3rd-party apps, reseting, using emails. nothing

[โ€“] PriorProject@lemmy.world 1 points 1 year ago (1 children)

You've stumped the chump, apologies.

[โ€“] MJBCARE@lemmy.world 1 points 1 year ago

Foreals? man first day on Lemmy and this happens..