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Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 5 months ago by _pete_@lemmy.world to c/asklemmy@lemmy.ml

64 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

(page 2) 15 comments

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[–] NauticalNoodle@lemmy.ml 2 points 5 months ago* (last edited 5 months ago)

Define "help" I've blown up on unsolicited cold-callers like military recruiters, and political campaign fundraisers multiple times and it helped me feel better. If I'm calling for support then I'm already vulnerable and blowing up is like biting the hand that feeds so no, that doesn't help. Power dynamics matter when taking your anger out on others. Self control matters so you don't have to

[–] TheHotze@lemmy.world 2 points 5 months ago

No, but that's because my brain is weird. I have a lot of difficulty getting angry, usually I just get really frustrated but it almost never boils over into actual anger. Even when it does I'm not that angry. Sounds good probably, but every emotion is useful and it tends to lead to me not standing up for myself.

[–] CanadaPlus@lemmy.sdf.org 2 points 5 months ago* (last edited 5 months ago)

I was handed a really surprisingly thin cup in the Frankfurt airport, and it completely squished open as I grabbed it. I apologised and offered to help clean up within seconds, but first I reacted.

Bro was nice about it, and gave me another one. That might not be what you were asking about, but it is a customer service thing.

[–] philo@lemmy.ca 2 points 5 months ago* (last edited 5 months ago)

Yes and yes. It just depends on when and how it's done. It worked wonders with my medical insurance. My Doctors weren't too happy yet my health improved.

[–] kambusha@sh.itjust.works 1 points 5 months ago (1 children)

N is for NIGHTMARE

[–] kambusha@sh.itjust.works 1 points 5 months ago

and, for closure

[–] Extrasvhx9he@lemmy.today 1 points 5 months ago

Honestly yeah not blow up levels of anger more passive aggressive with a hint of sarcasm when I was talking to them instead. It happened when I tried getting help at an at&t store to port out my number from at&t prepaid. Yes I know now its not the same branch or something but damn they were rude and at least could've told me who to call. Iirc they were watching a sports game so they probably just wanted to rush me out. At&t prepaid's reps were nice though just thick accents.

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