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MSI click bios has been downgraded after RMA? (lemmy.world)

submitted 4 months ago by yokonzo@lemmy.world to c/technology@lemmy.world

13 comments fedilink hide all child comments

Hey y'all, i recently had to rma my gs76 stealth after a hardware thing but when i got it back, my VR wouldnt work, i traced that to probably being a bios setting that got reset when the battery was removed, however, when i went into the MSI clickbios, it looked way different and i don't even have the setting im looking for anymore. In fact i have way, way less options than i did before for bios settings, this seems like an older version of the bios, updating from usb to the version on their website just gives me the same bios, idk what's happening.

for reference my bios used to look like this

and now it looks like this

top 13 comments

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[–] Max_P@lemmy.max-p.me 8 points 4 months ago (1 children)

They most likely sent you a new board which happens to have an older BIOS on it. I don't think they try to upgrade them at all, they pick a boxed new board from the warehouse and ship it to you. You can probably just upgrade it again, there's no way this one's newer. Also I guess double-check you got the same model of board back, that could also explain the old BIOS.

RMA'd an MSI board for which they released a BIOS update specifically for the bug I encountered which can get the system completely unbootable even with a CMOS reset, and it didn't even come with the updated BIOS either. I imagine they expect it'll eventually get updated through Windows.

[–] yokonzo@lemmy.world 1 points 4 months ago* (last edited 4 months ago) (1 children)

I doubt it, this repair was just a keyboard assembly, I've done the repair myself, there's no reason to replace the mobo, also the bios that's listed in the downloads section is this old one. Which wouldn't even be a problem if I still had the option to do certain things

[–] Max_P@lemmy.max-p.me 3 points 4 months ago

Ah it's a laptop, I thought it was a desktop motherboard. That is strange, on a laptop I wouldn't expect people to have to mess with the BIOS at all to make VR work, that's usually a desktop thing to make sure rebar is enabled and stuff.

[–] Deadrek@lemmy.today 3 points 4 months ago

Yeah my motherboard is an old tomahawk b450 and its bios looks like "newer" version.

I hate to say it but maybe the newest bios is going to strip away some of the features and the better looking one is actually the old version? Perhaps to cut down on development costs because profits like always? I can only speculate.

[–] NoisyFlake@lemm.ee 1 points 4 months ago* (last edited 4 months ago) (1 children)

Your BIOS definitely got upgraded, what you're seeing is actually the new BIOS version. MSI said they simplified the UI because the BIOS ROM size is pretty limited and they want to support as many CPUs as possible.

[–] yokonzo@lemmy.world 1 points 4 months ago

Okay thats great, but now I don't have simple options like fan settings and thunderbolt control, did my $3000 laptop just get neutered?

[–] nooneescapesthelaw@mander.xyz 1 points 4 months ago

Try clicking around see if you can find a bios build date or version number

[–] Retro_unlimited@lemmy.world 1 points 4 months ago

Why does the “advanced” button do? Might switch it to the mode your used to.

[–] espentan@lemmy.world 0 points 4 months ago (1 children)

Like others have mentioned, what you're looking for is likely hidden behind the "advanced" button. If not ,you should at least find the bios version number, one you can compare to your old one. It might be they shipped it back to you with an earlier version of the bios, so you'll have to update it. However, I would not expect a huge difference in the feature set between versions.

[–] yokonzo@lemmy.world 0 points 4 months ago (1 children)

Well I see there's a way to get to the "advanced" settings by pressing Ctrl+left alt+shift+f2 but its been doing nothing for me, even when going back into windows and unlocking the function keys.

And I have flashed straight from the bios offered on the computers specifications page and confirmed that it matched, I'm really not sure what's going on here, or why their bios on the downloads page is an older version than what was shipped with the laptop. I know sure as hell the original owner, my dad, wasn't the one to upgrade.

[–] Lojcs@lemm.ee 1 points 4 months ago (1 children)

Windows update?

[–] demonsword@lemmy.world 1 points 4 months ago* (last edited 4 months ago) (1 children)

Windows update?

I've never heard of a windows update that dicks around with the BIOS but then again I've not been a windows user for almost 20 years

[–] bamboo@lemm.ee 3 points 4 months ago

Nowadays windows will update UEFI and firmware for many devices through windows update. Most users have no idea what a UEFI is or how to manually check and update device firmware, so this is a big win for security. Linux users can do the same with fwupd which comes installed on many popular distros and is integrated into the software manager apps from Gnome and KDE, making the experience largely the same.