Always, always, ALWAYS select "do not substitute" for everything. Substitutions always cost more and I'd rather go without than take my chances on what they charge me for.
this post was submitted on 16 Mar 2024
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I've never paid more for substitutions and sometimes the swap is quite the upgrade.
Mushrooms are basically the opposite of a tampon. Mushrooms are almost all water. Can't absorb much.
Last time I did a pickup from Asda I didn't check my substitutions properly.
I had ordered a curry deal, 4 items for a tenner. Ordered 2 curries and 2 rice. Thought they had substituted the rice for a different rice but they had substituted the curries for rice.
So I paid a tenner for 4 microwave rice portions and nothing to go on it.
I felt like Asda had just reached into my pocket and taken an orange note out of it. Bastards
I have heard of this phenomenon, but I still don't understand how this happens. I can understand if someone grabs e.g. a can of pears instead of a can of peaches. But getting beer instead of washing powder? Does nobody actually read the customers shopping list?
The Packers are generally on minimum wage. When something isn't in stock, the computer automatically offers an alternative. The packer can either follow the suggestion, or use their judgement. If they blindly follow the computer, they can't be criticized. If they use their judgement, and a customer complains, then they are blamed. They really have no reason to stick their neck out, even if the computer is being idiotic.
They don't get paid enough to care.
This is entertaining but I'm not convinced it was written by a human.
The article is from the guardian ( a reputable UK newspaper) reporting on an article by 'Which?' a UK consumer magazine with some very specific standards. The Which? Press release has citations.
Ok but it doesn't read like something a human would write.
Maybe it was a substitution? 🙃