Linux

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Linux is a family of open source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991 by Linus Torvalds. Linux is typically packaged in a Linux distribution (or distro for short).

Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.

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submitted 9 months ago by phx@lemmy.ca to c/linux@lemmy.ml

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One of the problems with having switched over a number of relatives to Linux is that I'm "the guy" when they have issues, and I can't always get over to help them in a timely manner. A lot of the time most stuff is working just fine and it's just a matter of popping into the desktop and fixing a bad link or a naughty plugin that's slipped into Chrome etc, but it DOES require being able to see what they see.

Windows has a system where you can "request assistance" and then provide a code for access at which point it shares your desktop. There are similar systems where one can get a link in email and click it for support.

I'd like to find a system that I can host myself to allow users to queue up for support at which point I can pop into their system, without needing to open ports on their routers or using something hackish like forwarding a VNC port to an SSH server etc

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