this post was submitted on 15 Jun 2023
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if you can see this, it's up  

founded 2 years ago
MODERATORS
 

hey folks, we'll be quick and to the point with this one:

we have made the decision to defederate from lemmy.world and sh.itjust.works. we recognize this is hugely inconvenient for a wide variety of reasons, but we think this is a decision we need to take immediately. the remainder of the post details our thoughts and decision-making on why this is necessary.

we have been concerned with how sustainable the explosion of new users on Lemmy is--particularly with federation in mind--basically since it began. i have already related how difficult dealing with the explosion has been just constrained to this instance for us four Admins, and increasingly we're being confronted with external vectors we have to deal with that have further stressed our capabilities (elaborated on below).

an unfortunate reality we've also found is we just don't have the tools or the time here to parse out all the good from all the bad. all we have is a nuke and some pretty rudimentary mod powers that don't scale well. we have a list of improvements we'd like to see both on the moderation side of Lemmy and federation if at all possible--but we're unanimous in the belief that we can't wait on what we want to be developed here. separately, we want to do this now, while the band-aid can be ripped off with substantially less pain.

aside from/complementary to what's mentioned above, our reason for defederating, by and large, boils down to:

  • these two instances' open registration policy, which is extremely problematic for us given how federation works and how trivial it makes trolling, harassment, and other undesirable behavior;
  • the disproportionate number of moderator actions we take against users of these two instances, and the general amount of time we have to dedicate to bad actors on those two instances;
  • our need to preserve not only a moderated community but a vibe and general feeling this is actually a safe space for our users to participate in;
  • and the reality that fulfilling our ethos is simply not possible when we not only have to account for our own users but have to account for literally tens of thousands of new, completely unvetted users, some of whom explicitly see spaces like this as desirable to troll and disrupt and others of whom simply don't care about what our instance stands for

as Gaywallet puts it, in our discussion of whether to do this:

There's a lot of soft moderating that happens, where people step in to diffuse tense situations. But it's not just that, there's a vibe that comes along with it. Most people need a lot of trust and support to open up, and it's really hard to trust and support who's around you when there are bad actors. People shut themselves off in various ways when there's more hostility around them. They'll even shut themselves off when there's fake nice behavior around. There's a lot of nuance in modding a community like this and it's not just where we take moderator actions- sometimes people need to step in to diffuse, to negotiate, to help people grow. This only works when everyone is on the same page about our ethos and right now we can't even assess that for people who aren't from our instance, so we're walking a tightrope by trying to give everyone the benefit of the doubt. That isn't sustainable forever and especially not in the face of massive growth on such a short timeframe.

Explicitly safe spaces in real life typically aren't open to having strangers walk in off the street, even if they have a bouncer to throw problematic people out. A single negative interaction might require a lot of energy to undo.

and, to reiterate: we understand that a lot of people legitimately and fairly use these instances, and this is going to be painful while it's in effect. but we hope you can understand why we're doing this. our words, when we talk about building something better here, are not idle platitudes, and we are not out to build a space that grows at any cost. we want a better space, and we think this is necessary to do that right now. if you disagree we understand that, but we hope you can if nothing else come away with the understanding it was an informed decision.

this is also not a permanent judgement (or a moral one on the part of either community's owner, i should add--we just have differing interests here and that's fine). in the future as tools develop, cultures settle, attitudes and interest change, and the wave of newcomers settles down, we'll reassess whether we feel capable of refederating with these communities.

thanks for using our site folks.

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[–] tasbir49@lemmy.ml 3 points 1 year ago* (last edited 1 year ago) (2 children)

Hmm

If the issue is mainly moderation tools then here's what I think would be a good way to mitigate bad actors while making the experience seamless for the end user, promotes growth, and doesn't kneecap the fediverse.

  1. Make it so that one can block users from one instance from commenting or posting on an instance. (The users on the former should be notified of this). This way the latter instance is safe and curated.

  2. Add a way to vet users from other instances so that they can participate in the community without having to make a new account. This way, users of good character on other instances can participate in this one without having to make another account. The vetting process can be manual or automated based on factors like account age, if they have an email, etc.

  3. Allow users to block instances entirely. This allows users themselves to have control over what they see.

I don't have much system architect experience but I'll attempt to make a more comprehensive document that takes into account the variety use cases needed in this system after work.

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[–] SemioticStandard@beehaw.org 3 points 1 year ago

This has quickly become my favorite instance and this is yet another example of exactly why.

I applaud what you’re doing here, and the community you’re working to build. Thank you!

[–] Helix@beehaw.org 3 points 1 year ago* (last edited 1 year ago)

If anyone has an issue with defederating to reduce stress (and worse) for our volunteer mods, please watch the Documentary "The Cleaners" (2018) about how moderators in Manila for Facebook, YouTube, Twitter & Co. got PTSD (and worse) from moderating content. Or at least this video about the traumatic life of a Facebook moderator by The Verge.

Understandable, but still sad.

[–] Halvdan@sopuli.xyz 3 points 1 year ago

I completely understand and support the decision to cut the ties, even if it is unfortunate that it should be necessary. This is a nice instance and I hope it can stay that way, even for the mods. I have no idea how much work and perseverance it takes to run something like this but I know I couldn't do it. If the people running Beehaw say that it is too much to handle, then we should believe them. Without them, this would not be the nice place it is. I'm on Sopuli myself, but I like the vibe here and would hate to see it destroyed by trolls. Just my two cents. Cheers.

[–] nii236@lemmy.jtmn.dev 3 points 1 year ago* (last edited 1 year ago) (9 children)

This is a pivotal moment in the Lemmyverse, and I'm not sure if this will be better overall or not.

It might be a fundamental flaw of federated servers, or just something that should be expected and welcomed.

I guess time will tell.

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[–] Gaywallet@beehaw.org 3 points 1 year ago* (last edited 1 year ago) (7 children)

As a minor aside I'm working on another philosophy post about moderating specifically - what I've observed over the years, what I think works well in our vision, what extra work is needed in safe spaces and to prevent evaporative cooling, what I'm almost certain we need to do, and where my blind spots are.

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[–] Liempong_pagong@beehaw.org 2 points 1 year ago (1 children)

I'm in support of temporary defederation, if just to hold out until better tools come around to moderate things coming from outside Beehaw.

I've visited Lemmy.world and there are people there mocking other instances for having a tighter registration policy and not having an open registration. They say we are gatekeeping. But even if we try to explain, I think they wouldn't understand what the reasons are.

Frankly, they are chaotic there. I will be eager to watch the developments in the coming weeks.

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[–] Wolfric82@beehaw.org 2 points 1 year ago* (last edited 1 year ago) (6 children)

I see this being a very slippery slope. Part of the nice thing about the fediverse is being able to interact with other communities on other instances. I can easily see Beehaw starting to defederate with more and more instances thereby severely limiting the amount of communities that are accessible. I see the trigger being pulled to defederate from every other instance just to stop any unwanted things from happening.

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[–] myself33@beehaw.org 2 points 1 year ago

i think you take a wrong decision : i appreciate beehaw, but whatever you will do, you can't control everything let people use 'block user' feature, that's the purpose of this feature, and focus only on what people report as 'bad user'. Defederate for a toxic instance as 'lemmygrad' is good, but defederate from lemmy.world makes no sense for me. i hope it's just a temporary decision

[–] Quincunx_5@beehaw.org 2 points 1 year ago

Unfortunate but understandable. Thanks for doing your best, mods.

[–] interolivary@beehaw.org 2 points 1 year ago* (last edited 1 year ago) (5 children)

Unsurprisingly this has made some people very ANGY. So much of the anger is coming from the sort of people that it validates to me that I'd rather be a part of a "lib SJW hugbox" run by "dictators" than whatever those people see as their ideal community. Why is it that freedom of speech maximalists are never pleasant people?

Of course it's not an ideal solution, but barring better moderation tools it seems like the least bad solution when considering Beehaw's goals, which don't include 100% unfettered free speech or having to federate with every single other Lemmy instance out there.

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[–] Rentlar@beehaw.org 2 points 1 year ago

@alyaza I know this move might not be received well by users across the Fediverse including some in Beehaw, but I support it. Do whatever must be done.

You are trying to curate a space for genuine, positive and meaningful interaction and it's probably a huge (and continually increasing) headache to moderate users from the Open Signup instances. It's just a handful of you spending a significant chunk of your time to achieve this vision, I know you are doing everything you can to maintain this.

Keep on keeping things to a level you and the admins can handle. I already had the heads-up you were prepared to take drastic measures to deal with the huge influx of users. Take your time, and take it easy on yourselves.

Plus thanks to federation I can just use my lemmy.ca account if I get bored of stuff here. Things have been quite lively around these parts lately and even beehaw itself has about tripled its userbase since last week so I'm not too upset by this.

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