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I can't speak for the US, but at least in Canada Amazon has just been getting worse since I started using it. In 2019 I used it to get some great camping equipment at a ridiculously good price. During Christmastime last year I got a 50$ gift card from my company and I struggled to spend it after buying a $20 crystal ball. My household cancelled our prime subscription last year and I doubt we'll go back.
My family holds a prime membership and recently I've been seeing how long I could go for without needing to use it. Most things I was able to purchase on eBay. Most recently, I decided to buy pen stuff and JetPens was a good option. However they needed like $50 or something for free shipping so I splurged a little. The one pen ink refill I needed (Jetstream Prime SXR 600 0.5) was way too expensive on both jetpens and ebay so I had to purchase it on Amazon. Nonetheless, I think you can still buy on amazon without a membership so maybe deal with the longer shipping times but that's no biggie.
I cancelled my prime because free "2 day" was actually 3-4 day shipping despite living 8 minutes from a distribution center. Among other reasons too but my shipping times haven't changed much. Maybe an extra day or two now since their probably creating an artificial delay for non prime members.
I've never used any of the prime benefits other than free shipping when I had a big free trial. I forgot about it and I started getting charged, and immediately cancelled.
If I bundle my orders into $35+ ones, I still get free shipping. And with Amazon getting crappier and greedier each year, I get less and less there and more on other online marketplaces.
I had an issue recently where they sent me the wrong item (it was coded wrong in their system- their fault) and when I contacted support they wanted me to either be at home for an entire day for them to pick up the item or have me take it to a drop off location for them, then wait for several weeks for the return to be processed.
I don't even have an Amazon account anymore. If I need something, I just give the money to a friend and have them order it for me. Definitely saves me money because I don't want to go through the hassle of doing that for most things.
I honestly have it for Prime Video. I don't watch it in any massive quantity but there are some shows on there I really like.
Amazon Prime is the biggest scam.