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Legally blind woman left anxious and in tears after rideshare drivers refuse to pick her up 23 times in six weeks (www.abc.net.au)

submitted 1 year ago by fiat_lux@kbin.social to c/australia@aussie.zone

109 comments fedilink hide all child comments

Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.

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[–] abhibeckert@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

Taxis were terrible before ride sharing came along and ride sharing has made them better - the Taxis have made significant efforts to improve now that they don't have a monopoly. But they haven't improved enough - Taxis are definitely worse than Uber in my city.

I think rideshare services have a bad reputation because they made some mistakes when they were starting out, and even now when they start in a new city and every single driver has zero experience so there will still be mistakes... but in general, now that ridesharing is well established, they are the best available service (at least in my city anyway - which is in Australia).

Yes, there's still the occasional awful experience. "The best available" doesn't mean "good enough".