this post was submitted on 12 Jul 2023
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Legally blind woman left anxious and in tears after rideshare drivers refuse to pick her up 23 times in six weeks (www.abc.net.au)
submitted 1 year ago by fiat_lux@kbin.social to c/australia@aussie.zone
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Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.

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[–] abhibeckert@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

These days in most regions that would be illegal and the only leniency is for existing infrastructure where upgrades are challenging - but even then you need a transition plan in place... even if it is one that will take decades. Eventually, every bus needs to be accessible.

It's just not good enough for people who cannot drive to also have limited access to public transport.

For the person who can't share a vehicle with an assistance dog... really the only possible answer is public transport isn't really accessible to them. That's unfortunate but I don't really see a solution other than travelling by car.

Discrimination legislation doesn't require services be available for ever person, they just require taking reasonable steps to be available to as many people as practically possible.