this post was submitted on 11 Jul 2023
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Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[–] Hypersapien@lemmy.world 6 points 1 year ago

First level support staff generally aren't allowed to have creativity. They just follow the script and then pass the problem up when it's something they can't handle.