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this is a topic i've been heavily involved with because i still consider myself to be someone who prefers using technology at a very beginner friendly level, plus it's very good when a linux operating system makes you feel right at home when it has a modern desktop environment. this is why i really like gnome, its simplicity and usability is something available for everyone, for beginners and for a lot of other people, but if you had to, say, rearrange xfce or kde for someone who was an elderly person or an absolute beginner so that they wouldn't have any trouble using linux, how would you do it? (screenshot is my current linux mint desktop, very simple and extremely user friendly!!!!)
I would make it controlled by voice. Just need to figure out a way to tell the user what the system can do. Computer, help me shop for medicin and hold up a box infront of the screen with what you use today. This should be simple. If you make it to complex like it is today then elder people will not use the computer.
Basically a personal assistent/guide driven OS. Start with rethink the experience you would have if you went to the mall and have a human assistent with a big screen to show you everything.