this post was submitted on 11 Jul 2023
18 points (100.0% liked)

Lemmy.world Support

3227 readers
20 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket Static Badge

You can also DM https://lemmy.world/u/lwreport or email report@lemmy.world (PGP Supported) if you need to reach our directly to the admin team.

Follow us for server news 🐘

Outages πŸ”₯

https://status.lemmy.world/

founded 1 year ago
MODERATORS
ruud@lemmy.world
MrKaplan@lemmy.world
jelloeater85@lemmy.world
lwadmin@lemmy.world
Serinus@lemmy.world
18
2FA does not work at all, can't delete account (lemmy.world)
submitted 1 year ago by Vampurrr@lemmy.world to c/support@lemmy.world
13 comments fedilink hide all child comments
 

Hi there, I've been trying to get 2FA to work on my account for awhile now, and regardless of browser I use (firefox, chrome, edge) I can not get 2FA to work. I tick the box for 2FA, scroll down, but there is no 2FA box to continue going forward with it, so I just have to untick it. I've tried on various browsers, on my PC and my phone. Neither have worked.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon.. and then nothing. Page scrolls up, but it does not delete my account.

Anything I can do to get either of these to work? Thank you.

you are viewing a single comment's thread
view the rest of the comments
[–] veganpizza69@lemmy.world 2 points 1 year ago* (last edited 1 year ago) (2 children)

I also tried to activate 2FA, but hit some problems:

  1. The link is useless, I'm not installing some obscure app that can open that type of protocol, the big apps refuse to open such links for a reason.
  2. I tried out some online QR generator from the link and the resulting codes were useless. I tried two different secrets, several times. I don't think that the QR generator is the problem.
  3. I tried to manually create an authenticator entry, but it didn't work and I'm not trying out all the unspecified fields like some weird brute force test.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon… and then nothing. Page scrolls up, but it does not delete my account.

Errors are not showing at all. I have to check the Network tab in the developer tools to see what the API is returning...

[–] Vampurrr@lemmy.world 2 points 1 year ago (1 children)

That's incredibly odd. I have to say I've never had such issues trying to get 2FA working before.

I've also never been able to not delete my account. But yeah, no error code or anything. It just resets the password box.

[–] veganpizza69@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

Check the Network tab for your request (xhr). The error should be there.

screenshot (see the Response sub-tab for a clear response after you hit the submit/save whatever button)