this post was submitted on 15 Nov 2024
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A capable user is already a willing one. A whole lot of them aren't, and that is fine.
There is a huge difference between being able to use something, and being able to fix them, and being willing to fix them.
Case in point, if my car breaks down, I take it to a professional to fix it. Not because it is magic I have no hope of learning, but because I am absolutely uninterested in it.
If my pants rip, I take it to a professional, because that's far more practical than trying to fix it myself.
Same goes for computers: my Dad is a very capable user. He spent 3 decades in IT, authored succesful books on subjects that interested him. He would be capable of learning how to maintain his system, but he simply doesn't want to. It isn't interesting, nor fun for him. So I help him by doing it myself.
My wife is also a very capable user, she can do everything on her computer that she wants. She hates computers, though, and would sooner divorce me than learning how to run apt update. She is a very capable user because I built a system she's ok with.
Similarly, she is an amazing cook, and I am not. I am a disaster in the kitchen even if I try. So I simply don't. The best I can do is throwing frozen pizza in the oven, amd I am not interested in becomimg more capable than that. Why should she become more familiar with computers then?
What I am trying to say is that people have wildly varying interests. We should not expect everyone to be competent at everything they may ever encounter.
I for one find your explanation very fitting.
I think you don't distinguish enough between professionals and capables.
All your points are either "sysadmin" or "complete buffoon" and nothing in between. That's not how reality works.
You absolutely are expected to be able to check your oil and just a few years ago, you were expected to be able to change your tires. That doesn't make you a car mechanic, but a capable user.
I'm absolutely not a car guy, but I know how to change a tire. Why? Because it's necessary knowledge. I also know how to file my taxes, even though I'm not an accountant or tax consultant. Again, because it's necessary.
I know tons of people even 30 years ago that could not check the oil on their car and would call triple A or their insurance company for a flat tire. Heck I had a friend we practically had to beg to bring his car in for an oil change and that is just a number and calendar date to keep track of and most places put a little sticker to give you that information.
And a lot of people would call that incapable.
This is a form of learned, or rather forced to internalize, helplessness. People don't even want to understand things, even though they absolutely could and ought.
I actually feel one problem with the modern age, in america in particular, is this idea of everyone doing everyone for themselves. doctor, accountant, lawyer, mechanic, it guy, plumber, electrician. Initially gas stations pumped the gas, checked your fluids and tires, and would top you off as part of the service. no one did that stuff. if your tv broke you called in the tv repairman and you got your milk from a milkman. people were expected to know their jobs and not necessarily everyone elses.