this post was submitted on 08 Jul 2023
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Wtf, which country are you in?
Portugal
https://24.sapo.pt/atualidade/artigos/tecnologia-do-chatgpt-vai-gerir-atendimento-de-chamadas-do-112-em-2025 It is in portuguese, but I think google can translate the webpage
Doesn't Portugal have really high unemployment? How could this possibly be warranted?
Probably some "friend" of the main party (we call it boys do PS) will get an huge sum to do it...and in the end it will not work properly.
Our goverment does not care. We have an huge problem with nepotism and corruption. In my opinion this is not to improve thr citizen life, is to give money to some boys cooperation.
Also, the unemployment rate covers people without studies or with specific studies not suited for 911 operator. I dont know how it is in other countries, but here the first responder is a police officer and only after him it goes to a registered nurse or health profissional. We are lacking profissionais on both fields. But in the end I would rather have someone without studies but trained to be an 911 operator than a chatbot.
When this news came people started talking about the women who called 911 ordering a pizza. The operator managed to understand the caller was in danger and the pizza call was a code for help. A chatbot can do this??? I dont think so.
I would think that an unemployed person with decent communication skills could be trained to be an operator who would be much better than a chatbot. Point taken about corruption though, that makes sense sadly.