this post was submitted on 19 Oct 2024
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[–] rolaulten@startrek.website 1 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

[–] Emerald@lemmy.world 1 points 2 weeks ago (1 children)

They do have the phone number on record, so I guess that's what they did. More likely though they didn't even check. They made no ticket either, just reset it in the course of an around 3 minute call.

[–] rolaulten@startrek.website 1 points 2 weeks ago

Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.