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Customer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/return (lemmy.ml)

submitted 4 days ago* (last edited 4 days ago) by UltraGiGaGigantic@lemmy.ml to c/shitposting@lemmy.ml

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[–] kboy101222@sh.itjust.works 19 points 4 days ago (4 children)

And then half the time you get to the rep and you're just beyond pissed off because you've heard the same menus 5 times now trying to get a rep.

I've started yelling "get me a fucking representative or I'm hanging up" at the bots. It works shockingly often, especially if moneys involved. Then I'm nice and polite to the rep. Isn't their fault.

Though if I ever meet one any of the people that work on these systems, they better hope it isn't in a dark alley...

[–] FlihpFlorp@lemm.ee 6 points 4 days ago (3 children)

I’ve heard some systems can detect the tone and irritated people go through easier

I have no idea where I got this information so don’t quote me on this

[–] Rade0nfighter@lemmy.world 3 points 4 days ago* (last edited 4 days ago)

This is definitely a concept for emails/tickets so i assume it is for calls.

It’s called “sentiment” analysis.

Priority can also be given in some systems by customer value.

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