this post was submitted on 24 Sep 2024
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Customer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/return (lemmy.ml)
submitted 1 month ago* (last edited 1 month ago) by UltraGiGaGigantic@lemmy.ml to c/shitposting@lemmy.ml
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[–] Rade0nfighter@lemmy.world 3 points 1 month ago* (last edited 1 month ago)

This is definitely a concept for emails/tickets so i assume it is for calls.

It’s called “sentiment” analysis.

Priority can also be given in some systems by customer value.